increase in monthly growth
fulfillment guarantee for in-stock products
increase in transactions growth
In 2019, Material Bank disrupted the design industry by developing a robotics-powered order fulfillment system that made the formerly time- and resource-intensive process of searching for materials simple, efficient and eco-friendly.
Today, Material Bank is the world’s largest architecture and design material resource library. It’s also the only place where designers can search for and order materials from every leading brand at once.
Customer Experience Strategy and Design
New Order Management Tools
Expanded Merchandising Options
To achieve Material Bank’s ambitious goals and its need to handle dynamically changing content across mobile and desktop applications, Imagination Media reimagined the brand’s site search tool, catalog display and custom display elements.
In addition to leveraging Magento’s built-in functionality, Imagination Media also created custom modules, including:
Product Sort and Randomization
Previously, merchandising the Material Bank site took hours. Now, data is systematically randomized and organized, always guaranteeing a fresh, user experience, while giving vendors and manufacturers equal representation.
Order Management Regulator
To reduce inventory exhaustion caused by fraud and abuse, the Order Management Regulator screens all orders against predefined rules and allows for intervention in those that may exceed inventory thresholds.
New Product Categories
Imagination Media used Springbot and custom code to extend past the predetermined product categories of Simple, Configurable, Bundle and Kit. Now, customers can search for materials and durable goods based on use cases and the rating of third-party manufacturers.
Imagination Media leveraged the power of Made4Net as a WMS and fulfillment platform that drives warehouse operations through Locus and a series of automated robotics. Now, Material Bank can accept orders based on a more realistic inventory model and avoid fulfillment requests to third-party vendors. Designers who order samples by midnight receive a single box containing their full order by 10:30 am the next day.