From the onset, Imagination Media recommended Oliver Gal evaluate Salesforce’s robust ecosystem of technology solutions to improve operational efficiency through automation and integration and provide an ecommerce platform more suitable for scalability and growth.
Following a lengthy collaborative due diligence period, Oliver Gal opted to implement Salesforce Commerce Cloud, Order Management, and Service Cloud. With the help of Imagination Media, Oliver Gal transformed their entire direct-to-consumer operations from customer experience to inventory management and fulfillment.
In addition to streamlining operations through automation, Imagination Media worked with Oliver Gal to re-think the customer experience and leveraged the re-platform opportunity to re-design and improve U/X. With the help of Salesforce’s comprehensive suite of tools, we provided out-of-the-box, advanced merchandising options, and Einstein powered personalization.With these recommendations, the new site performs and converts higher than ever before.